The Quality Team is available to answer any questions you may have on the subject of quality. firstname.lastname@example.org
SIBE has been system accredited since April 2019!
SIBE has completed the extensive system accreditation procedure without any conditions on the part of the experts. All requirements of the quality management system were fulfilled to the fullest satisfaction. This result, which was determined by a neutral team of experts, shows the very high quality which is an essential component of the processes and study programs at SIBE. The report on the successful system accreditation can be found here. System accreditation gives SIBE the right to accredit its own study programs and to award the seal of the Accreditation Council. Under the roof of Steinbeis University, SIBE is the first school to successfully complete the system accreditation process.
The Steinbeis University and the courses offered by SIBE are recognised by the state. The following SIBE degree programs are accredited by the Foundation for International Business Administration Accreditation (FIBAA):
- M.Sc. in International Management
- M.A. in General Management
- MBA in General Management
- LL.M. in International Business Law
The M.Sc. in International Management and the M.A. in General Management are premium accredited by FIBAA. Thus, they are among the 3% of the premium seal holders among the master’s programs of the FIBAA-accredited programs. Thus FIBAA certifies an outstanding education in these study programs. FIBAA awards a premium seal to degree programs which are already established in the market and which, in addition, not only meet but exceed the majority of the quality requirements.
FIBAA places particular emphasis on internationality, professional qualifications and economic proximity in all areas. In its work, FIBAA follows national and international requirements and standards, in particular the European Standards and Guidelines (ESG).
(from left to right: Hanna Bollmann (QM-Executive), Marlene Köhler (Quality Assurance Manager),
Christine Wendel (Quality and Process Manager))
The Quality Team ensures and sustainably enhances the quality of SIBE. Students regularly undergo an objective examination of their degree programs and comply with the defined standards and specifications. This is based on the SIBE Quality Management Manual and extensive documentation and process definitions that ensure the quality of our courses over the long term. Compliance with our standards is regularly checked and ensured by means of various quality assurance measures such as internal and external audits and a large number of evaluations. Our quality management system ensures that our degree programs continue to evolve.
Education can never be brought to the learner from outside, it can only be supported. According to SIBE, it cannot and should not therefore be the task of an educational institution to deliver education to the learner as a finished product; rather, it is the task of an educational institution to create the equal opportunity conditions and opportunities under which learners acquire knowledge and experience in order to form themselves. The quality of the programs and the associated recognition of the degree in practice therefore depend directly on the understanding of learning and achievement and the willingness of lecturers, business mentors, study organisations and above all students to learn and perform. Learning and achievement goals can only be achieved in partnership between these parties.
SIBE students are expected to excel in this area and are therefore encouraged to do so. They are regarded as responsible and responsible representatives of a good university education. They share responsibility for the quality and reputation of their university. In order to maintain and develop this reputation, they are invited to give regular quality feedback and can, for example, act as student representatives in a responsible manner. People who work in, with or at the SIBE are consciously, openly and constructively involved in all the opportunities and challenges offered by studying at the SIBE. The people who work in, with and at the SIBE strive to act in a moral and solution-oriented manner in order to continuously and comprehensively improve and change education at the SIBE in the best Schumpeter sense.
SIBE has been a member of the Association to Advance Collegiate Schools of Business (AACSB) since June 2019. By becoming a member, SIBE is expanding its quality network and thus underscoring the high quality standards it places on its own education and research in an international context.
SIBE’s quality policy was defined by the management together with other leaders within the framework of the Code of Ethics Values. Education. Code of Ethics (2012). This publication is available to all students and, through them, also to the project company (business mentors), SIBE employees and lecturers, and should be regarded as the basis for any action taken. The quality policy is reflected in the definition of the SIBE-wide quality objectives, which are then transferred to the individual departments.
The quality objectives of SIBE are based primarily on the three principles of the Experience Based Curriculum (EBC), the study concept of SIBE:
SIBE’s main objective in terms of quality is to ensure that theory and practice are closely interlinked. The idea of transfer is of fundamental importance and has a lasting impact on the study concept. The transfer-oriented EBC ensures a high level of professional qualification or qualification for specialist and initial management tasks in the companies in which the students are already employed. It stands both for a method of modern teaching and for an important goal of every SIBE degree programme. Transfer-oriented innovative projects in companies or other organisations are an integral part of the study programs, whereby the practice-oriented curriculum is supplemented by the independent solution of technical or business problems.
In addition to the legal requirements of the university, all the seminar contents presented must be measured against the test bench of the transfer and thus against the development of competency. The real projects from business practice, which form the basis for research-based learning and project learning for the study programs, decide on the question of how successful the concepts developed by the students actually are. In order to do justice to this claim, SIBE endeavours to promote and promote close interaction between SIBE and the cooperation companies involved. This is made possible by a large number of systematically planned contacts, such as visits to SIBE companies, specialist presentations and other events, as well as spontaneous telephone calls from the study or program managers to their business mentors.
All SIBE employees are, of course, available to students as well as business mentors (company supervisors for students) as contact persons. This direct and regular contact between students, SIBE and the company ensures that learning success is steered and that project work is successful.
As already explained, every SIBE program is based on the so-called EBC method. This type of study is based on the fact that the students work on one or more real study projects in a company and document and reflect them scientifically as part of their studies. This ensures, on the one hand, systematic competence development and, on the other hand, a high degree of practical relevance and thus the transfer of theoretical content into company practice. Leaders, managers and specialists have to be able to cope with complex and dynamic business challenges on their own. In addition to adequate individual competencies, they need suitable management knowledge and comprehensive qualifications. The content of the SIBE Master’s programs covers these three fields.
The quality of the studies and education, the project experience and the idea of transfer as a bridge between studies and work in the company as well as the international experience within the scope of the study abroad enable the students to build up professional and methodological knowledge on a scientific and practical basis.
The quality of study and education is given very high priority at SIBE. This quality is assured in terms of content, methodology and organisation and is constantly being further developed. The development and refinement of study programs is carried out at SIBE on the basis of defined quality standards. Regular review and development of these standards ensures that the study programs meet these quality standards at all times.
The selection of lecturers is subject to qualitative requirements which ensure that only lecturers with suitable qualifications and motivation are employed. Great importance is attached to a high scientific as well as to a high transfer and practical relevance of the lecturers. As a result, both SIBE’s own professors and part-time lecturers are very close to business practice in addition to their scientific profile, which is essential when conducting the EBC as a link between academic education and practical work in companies.
The quality standard of education is ensured by the lecturer selection process and, to a large extent, by the evaluation of lecturers.
The programs at SIBE are essentially oriented towards the subject areas of management sciences and economics. The aim is to further expand the broad spectrum of high-quality study programmes with different focuses. In addition to the qualitative requirements, the focus is on developing study programs with state-of-the-art content and an international orientation. In this way, students are provided with a high-quality, internationally recognized and oriented education that lays the foundation for a professional career in a managerial function. In regular evaluations, students, business mentors and alumni are asked to evaluate the study programs offered by the SIBE.
Internationality is focused at SIBE in two areas. Firstly, when recruiting lecturers, special attention is paid to gradually expanding the pool of English-speaking (ideally native speakers) and internationally experienced lecturers. The secure and increasing number of English-speaking lecturers means that the M.Sc. in International Management program can achieve a workload of around 40% of English-language seminars, including the associated certificates of achievement. The MBA in General Management has been offered entirely in English since 2014. The online program M.A. in General Management also takes place 100% in English.
However, internationality is also ensured by the continuous expansion of cooperation with leading partner universities outside Germany. Students are thus given the opportunity to get to know an international market on the spot and to inform themselves directly about the current situation and framework conditions of the economy and society. Specific company and management philosophies as well as production methods can be directly experienced in numerous company visits. SIBE also cooperates with the U.S. Post University as part of the M.A. in General Management online course. Various courses take place on the Post University’s online platform, where students from SIBE and Post University attend them together.
A high level of service orientation on the part of all employees and lecturers is essential if SIBE’s customers, students and project companies alike, are to be satisfied in the long term. This is ensured by subjecting support processes (service processes) to continuous process optimisation in addition to core processes (business processes). In particular, the evaluations of the various regular evaluations are taken into account, as are the feedback from students, lecturers and project companies in personal discussions.
SIBE is financed exclusively by program fees. In this way, the principles of entrepreneurial and economic activity are lived by SIBE itself. Customer orientation and the associated service concept therefore shape the way SIBE employees interact with their respective stakeholders.
In order to shape the quality awareness of every employee in the long term, a process-oriented working method was introduced as a first step. Each department is required to document the work processes for which it is responsible. This documentation is based on a uniform structure for the core processes of study and education.
Behind each process there is a clearly defined responsible person or team. The documented processes are binding for every SIBE employee and are decisive as work instructions for day-to-day activities. They also form the basis for process checks in the context of various audits and represent the phases of the quality control loop.
SIBE’s process structure is divided into three levels: management processes (FP), core processes (KP) and support processes (SP). The quality management system currently focuses exclusively on the core processes of study and education. In line with the life cycle approach, the life cycle of a study program reflects the core processes in the course of the programs, starts with the development of study programs, is followed by the implementation of study programs, monitoring study programs and further developing study programs.
Our quality management system
SIBE’s quality management system is based on a standardised quality control loop which is applied to each process and is based on the PDCA (Plan-Do-Check-Act) system. The quality management process consists of regularly repeated actions that ensure the functionality of the quality management system. The quality control loop is divided into the following four phases:
The application of quality control loops requires, as shown above, the involvement of all SIBE employees involved in the process. In addition to working in a result-oriented manner, the aim is to encourage the creativity of each individual, raise awareness of their own responsibility and achieve commitment and motivation. The following players play a key role in the core processes currently included in the quality management system:
- Board of Directors (academic director, administrative director)
- Quality Team
- External audit team
- Quality commission
- Headquarter Steinbeis University
- Program management
- Study management
- Faculty management
- Instructional Design
- Head of study and quality management
- Audit committee
- Advisory council
- Module supervisor
In order to stabilise and improve the quality of all processes at SIBE in the long term, various tools are in use.
Internal audits are carried out by the quality team at regular intervals. Process audits are carried out with the aim of achieving a permanent and reliable implementation of the process requirements and the planned process result. In addition to the processes, the properties of the individual study programs and compliance with the specified requirements are also checked within the framework of product audits. In addition to the regular audits according to a fixed cycle, audits can also be carried out in addition to the fixed dates if required. After the evaluation and analysis of the audit results, the performing auditor prepares proposals for a list of measures. Short-term measures are discussed and implemented directly with the responsible managers in order to ensure maximum customer satisfaction at all times.
On the basis of the audits carried out by the internal audit team, a status report on quality management is drawn up. In addition to the evaluation of the audit results, this report contains recommendations for the adaptation and optimisation of the existing quality management system.
A quality report is drawn up annually and published via the online platform E-Campus (for the first time in 2020) was also made available to students.